Frequently Asked Questions

When will my order arrive?
All orders will arrive by Saturday (in some cases deliveries might arrive one day earlier) via Fed-Ex Home Delivery. With this arrangement, you'll have jump start on your busy week to come, plus you can enjoy a meal or two during the weekend. Did anyone say intimate dinner at home?

Do I need to be home to receive delivery?
No. We understand how valuable your time is and that is why your package will be waiting for you without a signature release when you arrive home from a day at the beach, or just running errands around town. In order to accomplish this, please make sure we have all necessary information for your driver to successfully deliver your meal plan, including any hard-to-find address information or secure access information. Lastly, please make certain your meals are placed under proper refrigeration (35-40 degrees) by midnight Saturday. If you cannot be home by then, please make arrangements to have a friend or neighbor take them in for you. Thank you.

Will all my meals arrive at one time?
Yes, all of our gourmet healthy meals are shipped to you at one time. Just place your meals in your refrigerator and enjoy at your leisure. Follow instructions on the label for heating and storage procedure.

How long will my meals stay fresh in the fridge?
Your meals are freshly prepared and packaged in flavor-fresh containers that are designed to optimize freshness. Each container has an "enjoy or freeze by" date clearly printed on the label. Simply follow our recommendations for best results.

Can I freeze my meals?
Yes, with the exception of our salad selections, most all dinner entrées and Family Favorites are designed to freeze right in their flavor fresh packaging for up to 30-days with no loss of quality. Simply thaw your frozen entrée in the fridge or use the defrost cycle on your microwave before following the heating instructions on the label.

How can you offer the delivery of fresh meals when most companies only deliver frozen meals?
Triple insulated, flavor fresh packaging allows us to send fresh, not frozen, meals right to your doorstep. Fresh delivery means that each meal is packaged and shipped within hours of preparation in our spotless, licensed and routinely inspected commercial kitchen. See packaging illustration...

I prefer oven heating--can I heat my entrées in the oven?
Most definitely! While all entrées are microwave-tested, you can oven cook them in their containers with great results. For best results we recommend oven-heating for all of our beef and pork entrées. Where oven heating directions are not included on the package label, simply follow these general oven-heating guidelines:

* Please preheat oven

Follow label instructions for steam venting the film cover material. Place containers on a cookie sheet and put on center rack of a preheated oven. Carefully remove hot container and peel film cover away from you to avoid contact with escaping steam. Check for doneness and enjoy. [Top]

Can I request a special order or make substitutions?
Yes, we will make substitutions for dietary restrictions and food allergies only. In order to keep our prices as low as possible we have designed our menus as a chef’s choice offering and therefore cannot accommodate individual requests due to taste preferences. Our ultimate goal is to improve your eating habits. You need a variety of food for good nutrition. You will find that certain foods you thought you didn't like are excellent when you let our chefs prepare them for you. [top]

Are your meals very spicy?
No, we prepare our cuisine to appeal to a wide range of tastes and that is why our meals are very flavorful but never more than medium hot. Chile heads after all can always add a splash of hot sauce to any item. [top]

Do you offer low glycemic index foods on your menu?
Yes, our meals are designed around the glycemic index (GI). This scientific index measures foods on a scale from 0-100. The GI measures the response that food has on raising our blood sugar, thus causing a rise of insulin to the bloodstream. The higher the number the faster the sugar gets into your blood stream and the more insulin your pancreas is called upon to regulate your blood sugar. The goal is to eat foods that are lower on the GI index such as beans, legumes, whole grain breads, rice as well as fruits and vegetables. Hey, that's exactly the foods we offer! [top]

Can I recycle the food containers and packaging?

Absolutely! We use 1PETE, BPA-free containers. We also recommend that you recycle the shipping box materials as well.

What is auto-ship?
Auto ship service allows you to receive regular shipments of your meals without having to place an order each time. You tell us which plan you want delivered and how often you want it. We'll take care of the rest!

Here's how it works:

1. Select the meal plan the best suits your needs.

2. Choose the delivery frequency that best suits your needs, either weekly or bi-weekly.

3. Place your order as if it were a single purchase, we will convert your order with the credit card you submitted into a subscription billing plan. Your order will bill each Monday that you are to recieve a delivery.

Cancellation Policy
You may cancel your next order with no additional charges providing that you do so before the order deadline has passed. You may cancel by phone or by email, you must receive a confirmation number for cancellation to be complete. The order deadline for all meal plans is Monday 11:59pm EST. If the order deadline has passed before you cancel, your current order will be processed and you will receive that week's menu. We will then automatically cancel your order for the following week with no additional charges or deliveries. Sorry, we cannot refund orders once they have been processed or shipped.

To resume your service, simply begin the order process again by either going to the website and placing a new order, or by picking up the phone and calling us to resume your auto ship service.

Benefits of the service

• Save time.

• Never miss an order.

• Get the maximum health benefits by eating healthy each day.

• Chef's Table member! More...

Features

• Easy sign up.

• No contracts or minimum # of weeks to order.

• Cancel, suspend service at anytime with no penalty so long as you plan ahead and do so before your next order deadline expires. [top]

What is the Busy Singles meal plan?
Each week we prepare a different heart-healthy and delicious menu of eight (8) single-serving meals consisting of the following:

Five (5) chef's choice dinner entrées
Each entrée includes a fresh and healthy side dish to complement your meal. Dinner entrées are approximately 300-450 calories each and are suitable for freezing.

Three (3) chef's choice fresh and healthy entrée salads with our house-made light and flavorful vinaigrettes.

Packed with items such as lean, marinated chicken breasts, seared steak, fresh seafood, low-fat cheeses and lots of crisp, market-fresh veggies. Flavor-fresh sealing keeps your salads crisp and fresh.

You pick the week you want to get started and we'll take care of the rest.

Great choice for busy, career minded singles--take your salads to the office and save time while eating right! 

  Busy Singles meal plan...

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What is the Couples on the Go meal plan?
The Couples on the Go meal plan includes ten (10) Smart 'n Healthy® dinner entrées from our weekly menu, two servings of five meals each.

Perfect for two income families with demanding careers. Ten single-serving dinners in all. Our great tasting meals bring you together to savor great nutrition and quality time together in about the same time it takes to make dinner reservations. Finally restaurant-quality meals in the comfort and privacy of your home!

Couples on the Go meal plan...

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What is the Family Favorites meal plan?
Bring the family together with a great dinner tonight!

Our family favorite meal service is sure to please all but the most finicky of eaters. Each weekly menu is delivered to your door and because it's always fresh and never frozen, it's ready in minutes. Each week our chefs create a delicious four entrée menu complete with side dishes to compliment the main course. From tender and moist grilled chicken it savory seafood pastas, we're sure to be a family favorite any night of the week! Who says there's no time to sit down to a great family dinner at home?

Choose from either a half order consisting of two servings of each meal (eight dinners in all) or a full order consisting of four servings of each meal (sixteen dinners in all - shipped in two separate boxes).

Your order is delivered fresh, never frozen with whole-grain rolls.

Family Favorites meal plan...

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